The Co-operators - Marquee Insurance Group Inc at 244 Manning Crossing Northwest in Edmonton, Alberta

Reviews about The Co-operators - Marquee Insurance Group Inc

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  Affordable rates-yes I agree! Tailored to fit your needs-somewhat do not agree! "Individuals are unique." I did not want to involve them with my personal dilemma/situation, but I wanted to give constructive feedback/criticism that would possibly help many people. My feedback was not even looked at and the associate was eager to be in the right. I took it as a personal attack and saw no professionalism in how she could have handled this. Saying things like,"...I am not going to babysit you," to "...I have worked here for 12 years and no one has complained." I am a customer (to this specific location) for about a year now and I usually had fairly good service, but I am not satisfied with the level of service an associate had given me today. This is the second time I put a stop payment on my policy, which I will admit...it was out of my control.... I just simply did not have the funds in my account. I did not call them to make an arrangement, which I should have,but the day she called me was the day I was coming in to make two payments in advance so this was not happen again. 1-Her call was not professional and not nice, which definitely did not start my day off good. Just the rudeness in her voice. 2-The feedback I gave was this: the first time I was late, the same associate should have mentioned to review my policy under the Electronic Funds Transfer Plan. If I would have looked at that I would have made it a priority so that my monthly payment plan may continue. Just to mention this would have saved me and them alot of time and grief. It is funny that she has the time to explain why its not a good idea not to put stop payments after the fact,but did not have the time to explain or say look at your policy about stop payments the first time it had happened. If individuals are unique maybe treat me as an individual that does not have much experience with this sort of thing. Please use your sales skills or even personal skills to care about my own specific situation instead of assuming I would just know on my own...explain to me what happens if I continue stop payments or to say at least to review my policy.
  by Christine R

  November 22, 2017

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About The Co-operators - Marquee Insurance Group Inc in Edmonton