Westbrook Veterinary Clinic at 21 Fairway Drive Northwest in Edmonton, Alberta

Reviews about Westbrook Veterinary Clinic

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  The vet was extremely friendly and seemed to love my dog. My dog (along with two other dogs of a friend of mine) needed treatment for Kennel Cough. He seemed so caring and already knew of the string going around. We were asked to leave our dog in the room so that he and his techs could provide the dog with his injection, and other "tests". (I have fostered dogs for years and seen many cases of kennel cough, not once had I ever been asked to leave the room). When my dog got out and we went to pay the bill, we were shocked. It was almost $800! Not once were we told what the additional testing would cost, nor would we have given consent if we knew the pricing. (It included a $100 ear-checkup that we would have done ourselves if we noticed irritation) Had we not argued to remove the testing costs that were going to be sent to the lab, I would be minus 3 textbooks for the school year. All in all, our bill still came to almost $300 for antibiotics and the cookie my dog was given for being a good boy. (Thank you to the assistant that recognized that the vet had gone completely overboard and removed the lab costs). The cough was gone a week later, and my pup is as healthy as ever. I will not return to this location again.
  by Jay Dyck

  June 04, 2017
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  I see in here some commentary regarding the cost of services at this clinic, and wanted to share my experiences, both in terms of the financial sensitivity of the staff and the support I received overall. One of the first things I did when taking Evie in to the clinic was mention that I am a student of limited means. In all my following interactions, staff were very clear and conscientious of the costs incurred through each diagnostic test and treatment process. Yes, veterinary care is expensive. But I have found prices consistent not only to the area, but with what I was paying back in Calgary as well. In terms of the support that I've received from the folks at Westbrook: This has made all of the difference. Staff have been genuine, empathetic, and caring towards me and my ailing cat. Through word and deed they have made clear that their priority is helping me find a balance between Evie's needs and my own in both treatment options and cost of those treatments. I have never once felt like the clinic has overcharged me for their service nor been motivated by making a profit over providing the care needed for my pet. I mentioned I'm from Calgary: I feel incredibly lucky to have found such a solid clinic and Veterinary medicine team with whom I could build a relationship so quickly. Seriously folks, thank you. Attached are photos of the cat this awesome team has been so diligent in assisting.
  by Mirie Abrams

  May 25, 2017

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About Westbrook Veterinary Clinic in Edmonton