Castledowns Medical and Wellness Centre (CMWC) at 15121 121 Street Northwest in Edmonton, Alberta

Reviews about Castledowns Medical and Wellness Centre (CMWC)

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  Dr Ramadan was able to adjust some issues I had for over a year! He was very thorough in his evaluation of my symptoms to ensure I got the proper treatment. I highly recommend him and his team
  by youssef deiab

  April 16, 2017
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  a few years ago I was a regular patient and always had my prescriptions filled there and never had a problem, the staff knew me, and my prescriptions were always filled promptly and the staff was always polite and friendly. I no longer needed to take a regular medication and only go to the centre when I need to get a check up. I still love the Clinic and see Dr. Pathan and Dr. Bibi. I had been prescribed a medication about a month ago and I have changed benefits since I was there last. The pharmacy tried to process my benefits card and the card was lacking information - they called the carrier and for whatever reason they were not able to get my information. I told them that the other pharmacy that we go to more regularly had all the info and they are able to process my benefits no problem and that I could contact them.....except my phone battery died and the assistant was rude. She made sure to say that I hadn't been there in a long time and was visibly annoyed that I couldn't remember the name of the pharmacy and made no effort to try to get that information, to look it up or anything...pretty much she was indifferent and could care less if I left or not. The other lady told me I had to pay and then go back to claim it through the benefits company. I took my prescription and left. If they aren't interested in helping me I am not interested in being a customer. I went to my car and plugged my phone in and called the benefits carrier and they told me all the information was right....it was all so confusing. I went to Dunluce Pharmacy and he was happy to help and we had our prescription made up with no problems and without having to pay because I have 80% prescription coverage. Customer service goes a long way and this experience made me feel lost and pathetic.
  by Sarah Al Ghezi

  March 25, 2017

Opening hours Closed now

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About Castledowns Medical and Wellness Centre (CMWC) in Edmonton